Help center
Review permanent account removal before confirming
Deletion is not a way to leave one conversation or pause a subscription. Verify the current registration and keep any records you need before you commit. If your goal is only to stop another renewal while retaining the account, use the separate subscription-cancellation process.
On this page
Verify the registration at the removal confirmation
The account being removed is the one currently signed in, not another registration you are trying to recover. Check its history and preferences first. Permanent removal of this account cannot bring back the contents of a different login.
- Open the intended account and verify its identity.
- Go to My Profile and Settings.
- Find Danger Zone and select Delete Account.
- Read the confirmation and proceed only if permanent removal is intended.
Keep necessary records before losing access
After removal, do not expect to use the service to retrieve that account's preferences, usage history or associated information. Plan for the loss to be permanent rather than relying on support to restore the account and all conversations later.
Keep receipts and non-secret payment references if a billing question may follow. Store them privately. A complete chat transcript is usually unnecessary for an enquiry about a transaction, and confidential copies should not be left in publicly accessible folders.
Separate deletion timing from a refund decision
Completing account deletion before renewal cancels its active subscription. It does not reverse a renewal already charged or automatically ask for repayment. A past transaction still needs an explicit request and assessment under the applicable conditions.
Choose Unsubscribe instead if you want the account to remain while future renewal stops. That keeps the two intentions clear: ending recurring charges and permanently giving up access are not the same choice. Retain confirmations relevant to the action you complete.
Allow for records retained under legal obligations
The disappearance of account access does not mean every related financial record is immediately erased. Transaction and financial information can be retained to meet legal obligations. Our privacy information explains relevant retention and processing separately from what the interface lets you access.
If a later charge needs investigation, contact support with the former account email, payment date and confirmation reference. Supply limited card identification only if requested. Never send a full number, card security code or former password as proof of the account.
Your questions
Where is Delete Account located?
Open My Profile, then Settings, and find the control under Danger Zone. Verify the signed-in registration and read the confirmation before proceeding. This is permanent removal, not simply closing a thread or signing out.
Does removal refund a renewal collected earlier?
No automatic repayment follows. Deletion completed before renewal cancels the active subscription, but a payment already collected is a separate transaction. Request its review explicitly and check the conditions that apply to that purchase.
How do I keep the account but stop paying on renewal?
Complete Unsubscribe through the subscription settings and confirm that renewal is off. Account deletion is unnecessary for that intention. Ordinary cancellation preserves the purchased term; permanent removal gives up account access and associated information.