Answers to common Candy AI questions

Read the introduction or create an original character, then offer a question or a short fictional situation. You do not need to script both participants. Media actions have their own controls, so opening a chat is not automatically a picture request, call or prepared-item unlock.

AI produces our fictional companions' dialogue. That applies to illustrated characters, photographic-looking faces and digital twins. A recognisable name is not a private correspondence channel to a performer, and a generated promise is not a commitment by somebody outside the scene.

You are browsing illustrated profiles rather than a different source of human-authored replies. The selected introduction and controls still matter. An anime portrait does not establish a separate voice, memory or media allowance shared by every character in the category.

Use Guys and read the introductions alongside their portraits. You can begin an everyday exchange or a fictional meeting with an AI boyfriend. Check any desired audio or visual option on that profile rather than relying on the category to confirm identical support.

Establish the adult participants, place and one unresolved event. Two adult volunteers could find an unexpected label while sorting a community archive. Ask what the companion notices and keep your own next decision unwritten. More world history can be added when it becomes relevant.

Identify the fact that should remain true and resume from the corrected situation. A focused recap can establish the present moment without repeating every old message. Supported context tools can help organise information, but they do not guarantee accurate recall in every generated turn.

It is one shared total across companions, not a new count for every character you open. We do not describe it as a daily refill. Check the remaining-access information and any express account-specific offer before expecting another free allocation.

The published introduction includes one custom character and one generated image as well as the shared messages. These actions are finite. They do not establish repeated free creation, every paid media feature or a seven-day Premium trial without a separate stated offer.

The USD offer recorded November 13, 2026 has a $9.99 opening month followed by $13.99 monthly renewal. Longer terms collect $26.97 for three months or $47.88 for a year. Your checkout determines the actual currency, taxes and renewal conditions.

No. It divides the annual cost for comparison while payment still covers the complete term. Inspect the total due and the renewal interval before buying. A smaller equivalent figure should not be treated as an instalment schedule unless the offer expressly says so.

Premium provides 100 tokens each month and Premium Plus provides 330, alongside its additional conversation tools. The Plus price is a separate offer from standard Premium. Read the selected plan and action cost rather than converting the balance directly into unlimited pictures or calls.

No. Subscriber text access and media spending are separate. A picture, clip, supported audio action or selected unlock can spend tokens even while written conversation remains available. Check the particular control and confirmation instead of treating all chat activity as the same allowance.

The term payment does not change the monthly delivery of included tokens. They arrive according to that schedule rather than as the whole year's balance in advance. For monthly membership, the subscription anniversary is relevant when checking when the next allocation is due.

Do not assume that every balance carries into a later membership. Included and separately bought tokens can have different conditions. Identify their source and ask support before the paid term ends if retention affects whether you cancel or plan to return.

Check acceptance on the intended purchase and read the final total and renewal terms. An expired code, different plan or initial-payment restriction can change eligibility. A membership offer does not automatically apply to token packs or remove later recurring charges.

Choose the companion and describe one visible composition: clothing, pose, place, lighting and frame. Keep the instructions coherent. The story can explain why the character is present without defining everything the image tool needs to show. Review the charge before submitting.

Choose the discrepancy that matters most and clarify that instruction, removing conflicts. A new generation can still vary. Do not assume it edits the existing file or that longer text and copied parameters provide settings the selected tool does not actually offer.

The builder uses offered character, action, location and partner choices. Check the particular selection and charge before confirming. It is a scene-preset workflow, not a universal text field accepting every other generator's parameters or any arbitrary image input.

No. Eligible image conversion starts with an accepted picture, while Build Your Video uses its scene selections. Inspect the selected option for duration and audio information. A silent output can be valid, and no universal clip length is specified for every tool.

Candy Shorts has its own cast and script, separate from your thread. Watching an episode does not write those events into a roleplay. To request new media, use the appropriate generation tool; its charge and accepted inputs are another matter from episode access.

It is an AI-simulated room format. Public-style activity does not verify a live human audience or a performer personally responding. Check private entry and tips separately; a free action inside a session does not establish that entering it costs nothing.

Choose a supported companion and enter from the profile's Live Action option or the top-right joystick in chat. The scene's action menu is at the bottom right. Premium entry and each selected action's possible token charge need separate checks.

It opens the prepared material described for that pack and companion. It is not a fresh picture or clip based on the last message. Read the included item and its membership, token or payment conditions instead of relying on the cover alone.

Look for its call control in the intended account and read the access and rate confirmation. Voice-message playback is another action. A portrait, category or playable sample alone does not establish a microphone session, camera feature or identical audio support across profiles.

It is a documented beta example, not a fixed universal rate. Use the amount shown for your selected session and inspect the available balance before starting. Do not assume every future call has the same price or includes unrelated media.

Keeping history preserves a record, but the context used for a response is a different matter. Supply a short recap of current facts and correct mistakes explicitly. Supported memory tools do not turn every past turn into guaranteed accurate recall.

Plus lists 20 memory slots and five cloned chats. These are account allowances, not a published context window in words or tokens. A clone develops copied history separately; it is not a claim that all later events are synchronised or remembered perfectly.

For supported custom characters the documented switch is permanent. Read its confirmation before accepting, particularly if you only wanted a different tone. A chat instruction can request a reply style without being the same saved mode change.

Some Realistic-mode characters expose toggles beside the gift icon. Turn the relevant option from green to gray to disable that proactive picture, voice-note or video choice. This chat mode is different from choosing a Realistic visual appearance in the builder.

We do not disclose one fixed language model for all conversations. A builder version, portrait style or memory allowance describes another part of the service. Those labels should not be treated as proof of a named model or an exact context capacity.

Specify which part needs detail, such as surroundings followed by the companion's dialogue, and leave your own next action open. Ask for an unfinished thought to continue if needed. This communicates a preference rather than promising an exact word count or output limit.

A user persona describes your part in the fictional exchange. The companion has a separate definition and available edit controls. Updating your role does not automatically change its saved appearance, personality or the history of every thread.

They name character-builder versions, not a universal chat-model identity. Review current creation or upgrade options and their consequences. The October 2025 upgrade guidance describes an irreversible change, but a dated label does not establish today's eligibility for every account.

Use the original registration email and sign-in route, including the same provider account where applicable. Another registration can open without the expected purchase. Compare with the receipt before subscribing again or assuming the first account's records were erased.

Yes. Open it in a supported browser and use the home-screen command if wanted. A third-party package is unnecessary for this route. We offer no official modified APK, and an unlocked-access claim is not a reason to disclose credentials.

Open the intended page in Safari, tap the browser Share control and choose Add to Home Screen. Confirm and reopen the icon. It is an entry to the web app, not another registration or an offline AI installation.

A browser shortcut does not place the conversation engine on the phone. New messages and generation use the online service. A cached page remaining visible is not proof that an AI companion can produce new replies without a connection.

Compare the logged-in email and method with the receipt before paying again. If the same registration still lacks access, send support the payment reference and observed error. Include useful timing, not the password or full card number.

Name the failing step, device, browser, approximate time and exact error. Say whether one feature or several pages are affected. Keep the original request reference for paid media instead of repeatedly submitting another generation to test whether the first worked.

Save character keeps a browser-held reference to a profile, not a conversation or payment archive. Another browser or cleanup can change that list. Use the original account and relevant tool to find chats, purchases or generated media separately.

Ask in the conversation and assess a short exchange. Navigation translation and voice support are separate checks. If the language drifts, give a focused reminder and identify any names or quotations that should remain untranslated.

Open the subscribed account's My Profile, Settings and subscription details, choose Unsubscribe and complete every confirmation. Verify the resulting status. Closing a tab, clearing cookies or deleting a home-screen icon does not perform the subscription change.

Ordinary cancellation leaves the remaining purchased period available while stopping another renewal. Check the paid-through date and balance conditions. A refund or chargeback has different effects under the terms and should not be inferred from the cancellation status.

Identify the purchase, time and reason. The general direct-card subscription route uses a 24-hour window with no more than 20 tokens used; a separately purchased pack must be unused. EU or UK initial-purchase withdrawal is another route, and assessment is not automatic approval.

Our billing information uses EverAI. Match the amount and date with the receipt, noting that other payment routes can display different wording. A reference identifies the transaction more reliably than searching for a companion or media-feature name.

Use My Profile, Settings and Danger Zone, then Delete Account. Verify the registration before proceeding. Completion before renewal cancels the active subscription, but deletion does not automatically request repayment of a charge already collected.

Yes. Our privacy notice permits relevant service-provider processing, flagged-content review and quality sampling, with de-identified use for research or training. Do not infer zero access or end-to-end encryption from how private the interface looks.

Email support@candymail.ai with an identifying reference, approximate time and focused explanation. Keep credentials and unrelated private records out. A report is not proof of a decided outcome, and a payment refund requires its own explicit transaction request.