Memberships
Finish the subscription cancellation, not just the session
Use the account that owns the plan and complete Unsubscribe through its final confirmation. Signing out, closing a browser or removing a phone shortcut leaves renewal unchanged. After cancellation, check the status and the date through which your existing paid term remains available.
On this page
Find the subscription on the right account
A missing plan can be an account mismatch. Compare the email and sign-in route with the original purchase before assuming your subscription vanished. The membership controls belong to the registration that holds that payment.
- Sign in with the account used for the paid plan.
- Go to My Profile, then Settings.
- Open the subscription information and select Unsubscribe.
- Complete all confirmations and verify the final renewal status.
Keep the confirmation and the access end date
Ordinary cancellation stops the next renewal while preserving the remainder of the term already bought. Seeing paid features before that end date does not mean cancellation failed. It also does not show that any previous payment has been refunded.
Save the confirmation and paid-through date. If a later charge needs investigation, those details help establish the affected subscription and whether cancellation was completed before renewal. An unfinished click on Unsubscribe is not the same record as the final status.
Choose the separate process for a different outcome
We do not currently offer a subscription pause. Cancel renewal if you want to prevent another charge while taking a break. A future subscription uses the plans and terms available then; cancellation does not reserve the same promotion indefinitely.
Use a distinct refund request for repayment and Delete Account for account removal. Ask how included and purchased token balances are treated before relying on them beyond the paid term. Stopping renewal does not answer every question about unused tokens or past purchases.
Recheck the status after an interruption
If a connection drops or you close the tab during cancellation, return to the subscription details. Complete any remaining confirmation and inspect whether renewal is actually off. Do not infer completion solely from leaving the page or losing access to the previous screen.
For support, provide the subscription email, relevant payment date and cancellation confirmation. A receipt reference is useful; passwords, full card numbers and security codes are not. Explain the dates and outcome you observed so the request can be tied to the right transaction.
Your questions
Where is the cancellation control?
In the subscribed account, open My Profile, Settings and the subscription details, then select Unsubscribe. Complete the whole confirmation sequence and inspect the resulting renewal status. Make sure the registration matches the one on the purchase before trying again.
Does cancellation also submit a refund?
No. Unsubscribe changes future renewal. To ask for money back, send an explicit request identifying the payment and follow its eligibility conditions. Ordinary cancellation keeps the remaining purchased term available; an approved refund has different access consequences.
Can I temporarily pause instead of cancelling?
A pause is not currently provided. To prevent another recurring payment, finish cancellation and keep its confirmation. Returning later involves the offers and balance conditions then available, not an assurance that the old subscription has been held unchanged.